What customers ask frequently about repair & services

How long do i have to wait to get my iPhone screen be repaired?

At RNG we promise to repair specially any iPhone screen within 25 -30 minutes duration while you wait or while you hang around for other shopping.

Do i have to get an appoiuntment with RNG prior to repair my phone or gadget?

NO. You dont have to get an appointment with us to get yours phone or Tablet to be fixed, just pop into our repair centre during our business hour (10m to 7pm everyday).

Will I lose any data from my Mobile Phone?

We Endeavour  to keep all info  unless it is necessary  to remove as a part of the repair. These repair usually include software problems or liquid damages. If your data is particularly important please do let us know when you drop  your Mobile Phone.

How long will I have to be without my Mobile Phone while it’s being repaired by RNG?

Most repairs are carried out  on the same day up to 1-2 hours subject to parts availability. Most of the time all iphones LCD needs 30 -45 minutes to be replaced exceptionally some high level repairs such as liquid damage can take longer . We pride ourselves on our quick turnaround times. However, on some occasions our turnaround times can be extended due to a high level of repairs or parts availability.

What kind of parts do RNG use for repairs?

We only use 100% genuine parts where possible. If original parts are not available we will source the next best graded parts from the same factories that produce the parts.

How do I track my repair status?

You can track your repair status by calling us straightway over the phone or by email.

How are my private details treated? Will my details be passed on to anybody else?

RNG respects its customers privacy and as such your details will never be passed on to any third party.

Can I have price quotation in the evening/weekend?

Yes, as we are open even on weekends if you have any query can call or email us during our opening hours .

What if my phone cannot be repaired or I choose not to continue with repair after receiving estimate?

If your phone is determined to be unrepairable or you don’t wish to continue with repair, you don’t have to pay for the diagnosis of your phone. RNG follows no repair no fees policy for our customers.

How do I find if my handset is liquid/water damaged?

There is humidity sensitive indicators on most of the handset and handset batteries. They change their color from ‘white’ to ‘pink’ or even ‘red’ depending on the damage.

What should I do if my phone is Water/Liquid Damaged?

Immediately remove the battery and bring the phone to us.The sooner you get the phone to us the better chance of us being able to fix your phone and saving the precious data such as phonebook, pictures, videos etc… that is stored in the phone.Do NOT put the battery back in the phone or plug it into the charger

What is Unlocking?

Unlocking is a process allowing mobile phone working on one network to accept SIM cards from different networks.

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29 New Broadway Ealing  W5 5AW


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